Effective client relationship management through flexible planning, thoughtful communication, service quality, and balancing toughness with empathy to build lasting partnerships.

Account management strategies

It's in human nature to instantly lose their mind when things get hard, and somehow they split nasty things that can't be undone. So, to reduce the ratio of unnecessary conflicts, let's make the feedback great again.

Constructive feedback

Delegating work does not absolve you of responsibility. In the case of a failure, the blame is all yours. Investors will go after the CEO, even if an intern made the mistake that hurt the company.

Delegate work, not responsibility

We can't always make things (or everything) on our own. If that somehow truly happens, then Inc, Corp, Enterprise or Group won't stand a chance with Freelancers. So why delegating?

Delegation and believe it will work

A couple days ago, I was asked if I were ever a product person, what would I do to make the best out of it. It took me a while. I mean, I've never walked in this shoe before. Wth is a product person? I wondered. And I started digging. Here it is, "Making sure your product/ thing shipped out flawlessly." A perfectionist mindset.

Go the extra mile

Sustainable growth companies are built by teams of shining constellations rather than just several bright stars. It all starts with recruiting.

Building a solid high performing team

Being able to make decision trains ourselves to accept responsibility with an open mind. Either it's a success or a failure, we move forward.

Making decision as a team member

People thrive when they believe in what they create, not from fake happiness programs. We value individual contributions, hire based on skills rather than background, promote knowledge sharing, and focus on meaningful work.

How people matter should work

These red flags are things we don’t want to see in our peeps. Even when you think they are improper, don’t waste your time with a wrong group of people.

Red flags

We figure a small team is easier to share perspectives, update on what's happening and discuss different work aspects. Besides better communication, working cross functional creates a higher chance to understand the whole operation flow.

The dwarves runs by ideas

The concept of an "inner circle" within a company is not a new one, and at Dwarves, a software company founded by a group of engineers, this idea holds a significant value.

The inner circle

Our path with Basecamp didn't cross by accident. Years ago, we embarked on the Slack community and had it applied for internal communication. And project management on another tool, where documents & files are in G-suite.

Adjust the way we work in Basecamp style

This system aims to provide users with the ability to store, access, and share files directly on our website, similar to Google Drive. This system aims to enhance user convenience and collaboration by allowing seamless file management and sharing capabilities.

Design file-sharing system - part 1: directory structure

In this part, I will discuss how I handle the logic and design the data model for the following features: setting permissions, sharing files for public access, and setting a password for a file.

Design file-sharing system - part 2: permission & password

As systems scale to meet growing demands, databases must evolve alongside them to maintain performance and integrity. This document explores best practices for managing database changes, maintaining knowledge, and ensuring smooth integration. Topics covered include knowledge sharing, repository structuring, continuous integration, and database refactoring, with real-world examples illustrating their application.

Evolutionary database design: managing change and scaling with the system

How to deal with technical debt in Scrum

Project operations copilots is a suite of AI assistants designed to streamline project management and reporting processes. These copilots, built using Dify and custom implementations, help teams generate insightful project reports, create comprehensive project charters, and facilitate smooth project handovers. This approach represents a shift towards AI-assisted project management, enhancing team efficiency and project success rates.

Project operations copilots

State in React is tied to a position in the UI tree.

Preserving and resetting state in React

Frontend development has become increasingly complex over the years, and with it, the need for efficient state management.

Tackling server state complexity in frontend development

Imagine we have a component with multiple states. It is simple enough not to use state management libraries. `useState` is surely a choice for the sake of brevity and clarity. But are there any issues we have to deal with? In this article, I want to make some improvements on `useState` hook and how we can replace it with `useReducer` as an alternative solution.

When should we use useReducer instead of useState?

The official Brainery build-log. We're detailing our process for creating a 'second brain' designed for continuous learning and insight generation. Covers motivation, system design, and practical data-to-wisdom strategies.

§ Brainery 🧠

Brainery build log

Guide to building a research-first tech company and community by turning ideas into impact, building a trusted brand, and fostering growth.

Build a research-first tech company

Explains the core concept of profitability for a company in simple terms, revenue must exceed costs for sustainable growth.

Profitable: make more money than you spend

Explains how connecting cutting-edge research with practical application drives innovation, provides solutions, and creates impact.

Research to Value: Turn ideas into products or impact

Discusses how to build a company that thrives long-term through resilience, community, and continuous innovation.

Sustainable: Stay strong over time

An index and introduction to the mcp-playbook server documentation series, covering its purpose, setup, and operational flows.

Understanding and using the MCP playbook

Exploring the motivations behind the MCP Playbook, its role in establishing a dynamic runbook, and new patterns for capturing AI-generated knowledge like chat logs and prompts.

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